Refund Policy

Last updated

We want you to pay for NC Proof only if it is useful to you. That is why every new account starts with a 7-day free trial.

Free trial

  • The trial is free for 7 days. You enter a payment method when it starts.
  • Cancel before the trial ends and you are not charged. You can cancel from app.ncproof.com → Account → Manage plan.
  • If you do not cancel, your plan starts when the trial ends and the first payment is taken.

Monthly plan (US$6.99/month)

  • Cancel at any time. You keep access until the end of the month you have paid for, and you are not charged again.
  • We do not refund part-used months.

Yearly plan (US$69/year)

  • Cancel at any time to stop the next renewal; you keep access until the end of the paid year.
  • 14-day refund: if you ask within 14 days after a yearly payment (the first one or a renewal), we refund that payment in full and end the plan.
  • After 14 days we do not refund the rest of the year.

When we always refund

  • You were charged twice, or charged after you had cancelled.
  • A problem on our side stopped NC Proof from working for you and we could not fix it.

How to ask for a refund

Write to [email protected] from the email address on your account, with the date and amount of the payment. We reply within 2 business days. Refunds go back to the card or payment method you paid with; your bank may take 5 to 10 business days to show them.

If the law where you live gives you more rights than this policy, those rights apply.